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Good day @4daughterz,
Thank you for posting to the PayPal community.
I would suggest to please contact support of Shopify eCommerce to cross check Shopify account settings/setup.
To implement PayPal Subscription integration on your website(built via third party eCommerce Shopify), please follow the below steps.
Login PayPal.com >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select "Smart Subscription" button type >> fill all the required details >> copy & paste the button code on your website with the help of your website developer.
(Or)
Login PayPal.com >> go to direct link "https://www.paypal.com/buttons/" >> follow the above steps
If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the detail information and error details.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
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