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Message Error "You do not have permissions to make this API call"

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dianasrl
New Community Member
Posted on

HI all, we have a problem with the live credentials of API

we got the error 

"You do not have permissions to make this API call"

I'm using demandware platform, and using the staging credentials it works well.

 

Is there something that I'm missing?

 

Which info do you need in order to help us?

 

Thanks.

 

Daniele

 

3 REPLIES 3

Message Error "You do not have permissions to make this API call"

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angelleye
Advisor

What API call are you attempting to make?  Is the live PayPal account a business account?

Angell EYE - www.angelleye.com
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!

Message Error "You do not have permissions to make this API call"

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MTS_Aaron
Moderator

Hi Daniele,

 

I would need to have an idea of which API you are using. I can see a few GetTransactionDetail Errors but not the error message  you are specifying.

 

Can you provide us a token/transaction ID/Debug ID to search this for you?

 

Cheers

Aaron

Message Error "You do not have permissions to make this API call"

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ariasystems
Contributor

Is there a way to enable a sandbox account to use AddressVerify API? I'll I can find in the docs is that it says "contact customer support to enable" and then it provides me with a link to the community.

 

Whats the next step to enable?

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