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Internal Error 10001

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Contributor

Internal Error 10001

can anyone please help?

 

Our website has suddenly been subject to a number of failed transactions starting at 8pm this evening (no one is working on the website at this time at night).

 

The website has been trading for 6 years & we have never experienced anything like this

 

All have internal error 10001.

 

an example is below:

Date Messages

  • TIMESTAMP
    2019-11-08T20:46:52Z
  • CORRELATIONID
    e04d2f4b365a7
  • ACK
    Failure
  • VERSION
    204.0
  • BUILD
    53816554
  • L_ERRORCODE0
    10001
  • L_SHORTMESSAGE0
    Internal Error
  • L_LONGMESSAGE0
    Internal Error
  • L_SEVERITYCODE0
    Error
  • AMT
    32.99
  • CURRENCYCODE
    GBP

 

I would be very grateful of any help or advise

 

Thanks in advance