Huge spike in skipped payments today

BobHastey
Contributor
Contributor

We process at least 100 recurring payments per month.It's not unusual for a few payments to decline per week, resulting in the "payments skipped" notification. Usually this is due to changes with the client card and I reach out to them. However this morning, I have received over 30 skipped notices so far, and none have been from an expired card. It's too many to be a coincidence in card problems. As a non-profit, I don't want to wait for the system to try again in 5 days to receive our funds. Next steps?

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