cancel
Showing results for 
Search instead for 
Did you mean: 

Huge spike in skipped payments today

Highlighted
Contributor

Huge spike in skipped payments today

We process at least 100 recurring payments per month.It's not unusual for a few payments to decline per week, resulting in the "payments skipped" notification. Usually this is due to changes with the client card and I reach out to them. However this morning, I have received over 30 skipped notices so far, and none have been from an expired card. It's too many to be a coincidence in card problems. As a non-profit, I don't want to wait for the system to try again in 5 days to receive our funds. Next steps?