GetExpressCheckoutDetails does not contain payer information (email, payer id, etc)

[GVAlex]

Hello
When I do my ExpressCheckout payment, I make GetExpressCheckoutDetails request to receive user's details first.
But sometimes GetExpressCheckoutDetails response does not contain member's info at all - there are no email, payer id, address, names. 

Does anybody have ideas how to explain and possibly fix that?

Thanks!

[vramana]

No. We will call CreateBillingAgreement API with the token which also success, after that we will create the order. 

[angelleye]

Okay, so you're getting a failed CBA call then?

Are you using the useraction=commit in your redirect URL to PayPal?

[vramana]

No CBA call also success and Order is created.

We are using Commit=true in the button configuration. Not passing anything like that. interaction=commit

Our concern is in what scenario this will happen, as mentioned before we got another order which doesn't have any billing & shipping information as well.