Error: 10417 With Test Environment - Can't conclude a transaction

loriscroci
Contributor
Contributor

Hello Everybody,

We are experiencing a problem in out test environment when trying to purchase with paypal (standard / express checkout).

The error returned is the one in the object.. and the message is: 
PAYPAL DO reference transaction result

  • {L_LONGMESSAGE0=Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method.,
  • BUILD=********,
  • PAYMENTSTATUS=None,
  • ACK=Failure,
  • PENDINGREASON=None,
  • L_ERRORCODE0=10417,
  • PAYMENTTYPE=None,
  • REASONCODE=None,
  • ORDERTIME=1970-01-01T00:00:00Z,
  • TRANSACTIONTYPE=merchtpmt,
  • TIMESTAMP=2020-01-24T16:47:54Z,
  • CORRELATIONID=******,
  • VERSION=104.0,
  • L_SHORTMESSAGE0=Transaction cannot complete.,
  • L_SEVERITYCODE0=Error

I tried to change the credit card, using the paypal generated one... changing the paypal account... but I had no success.
Can anyone help me?
thanks a lot,

Loris

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