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Can't request my API Credentials for Live Account

SOLVED

Can't request my API Credentials for Live Account

I have access to the sandbox API creds but on paypal.com, there is no option to "Request API Credentials" under NVP/SOAP API. it only says "Manage API Credentials" and on click it says "Couldn't confirm it's you".

Though I have put a request from developer.paypal.com. enabled Paypal Here, Personal and Account information on both Live and Sandbox Accounts. but to no avail.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Can't request my API Credentials for Live Account

Thanks, checked, can you try now to retrieve the API credentials?

16 REPLIES 16
Moderator

Re: Can't request my API Credentials for Live Account

Hi, can you PM me your Merchant account ID? If you login and then go on "Profile" - "Profile and Settings" - "My Business Info" you will find the Merchant account ID together with your other account details.

Re: Can't request my API Credentials for Live Account

ID: JXEQFB*******
Moderator

Re: Can't request my API Credentials for Live Account

Thanks, checked, can you try now to retrieve the API credentials?

Re: Can't request my API Credentials for Live Account

Perfect! Got the creds. Thanks a lot sir! Smiley Happy

New Community Member

Re: Can't request my API Credentials for Live Account

Hi! Can you help me? I have the same problem! :-(

Moderator

Re: Can't request my API Credentials for Live Account

In this case it will ask for the account verification, try later to see if the flow is different for your account and you can get the credentials.

New Community Member

Re: Can't request my API Credentials for Live Account

i have same problem here.. 

Re: Can't request my API Credentials for Live Account

Hello. Could you reply to us about this? We need to set Paypal up asap for our website, but every time we request the API credentials (NVP/SOAP) in the profile >> selling tools section, we get "Sorry, we couldn't confirm it's you". I tried different browser and a proxy too, but keep getting the same error message for DAYS now. Please help? Our merchant ID is <removed>

New Community Member

Re: Can't request my API Credentials for Live Account

Please i need help to access my API credentials on my paypal account.

My merchant is : <removed>