ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

[Goletrax]

I get the following error when switching from sanbox to live. sanbox works fine. Please someone help me with this problem:

"acct1.UserName" => "USERNAME",
"acct1.Password" => "PASSWORD",
"acct1.Signature" => "SIGNATURE",
"acct1.AppId" => "APPID"

PAYPAL RESPONSE

PayPal\Types\AP\PayResponse Object
(
[responseEnvelope] => PayPal\Types\Common\ResponseEnvelope Object
(
[timestamp] => 2017-01-09T08:08:42.097-08:00
[ack] => Failure
[correlationId] => a5b01cbf11ce
[build] => 27237463
)

[payKey] =>
[paymentExecStatus] =>
[payErrorList] =>
[paymentInfoList] =>
[sender] =>
[defaultFundingPlan] =>
[warningDataList] =>
[error] => Array
(
[0] => PayPal\Types\Common\ErrorData Object
(
[errorId] => 520002
[domain] => PLATFORM
[subdomain] => Application
[severity] => Error
[category] => Application
[message] => Internal Error
[exceptionId] =>
[parameter] =>
)

)

)

[angelleye]

Have you ensured that your app for Adaptive Payments is approved for live transactions?

[Goletrax]

Yes, it is already approved.

[MTS_Ciaran]

the error on the PayPal side for this correlation ID looks to be related to authentication alright..... the API credentials more specifically. Can you double check that they are correct in the code.

[Goletrax]

We had double checked the API Credentials and are ok. The Sanbox works fine, but we still getting error message after making it LIVE. We still looking for what is causing this problem and need your help please. Thank you everyone who is helping to solve this problem.

[MTS_Ciaran]

Thanks for confirming, on an account level everything looks good as well. 

I've logged an issue with our development team to investigate further into this. I'll keep you posted. 

[Goletrax]

Thanks a lot for your help and support. We are also double checking everything, but still getting same error message. Thanks again and have a great day!

[MTS_Ciaran · Accepted solution]

The developers think that this is being caused by a bad API signature so we want to double check with you. Can you try regenerating new API credentials within your PayPal account and copy and paste them into your code?

Quick guide HERE

Also can you tell me if you are seeing this error for all API calls or just intermittently?

[Goletrax]

We fixed the problem. Thanks a lot for your support!