500 Internal Server Error - when processing via live API
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After posting to the API, our payment system stopped working around 3.5 hours ago.
api end-point: https://api-3t.paypal.com/nvp
Our request is:
VERSION=60.0&METHOD=SetExpressCheckout&PAYMENTACTION=Sale&...[private info]
response is:
{"<!DOCTYPE_HTML_PUBLIC_\"-\/\/IETF\/\/DTD_HTML_2_0\/\/EN\">\n<html><head>\n<title>500_Internal_Server_Error<\/title>\n<\/head><body>\n<h1>Internal_Server_Error<\/h1>\n<p>The_server_encountered_an_internal_error_or\nmisconfiguration_and_was_unable_to_complete\nyour_request_<\/p>\n<p>Please_contact_the_server_administrator,\n_ppmts-paypal_com_and_inform_them_of_the_time_the_error_occurred,\nand_anything_you_might_have_done_that_may_have\ncaused_the_error_<\/p>\n<p>More_information_about_this_error_may_be_available\nin_the_server_error_log_<\/p>\n<p>Additionally,_a_403_Forbidden\nerror_was_encountered_while_trying_to_use_an_ErrorDocument_to_handle_the_request_<\/p>\n<hr>\n<address>Apache_Server_at_<a_href":"\"mailto:ppmts-paypal.com\">api-3t.paypal.com<\/a> Port 443<\/address>\n<\/body><\/html>\n"}
We are using PayPal express, need urgent assistance as customers are not able to complete payments via PayPal. Thank you!
- Labels:
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Button APIs
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Express Checkout
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Hi SolarisM,
Thanks for reaching out to us about this issue. Your best bet would be to contact our Merchant Technical Support team. You can click "Contact Us" at the bottom of the website: https://www.paypal-techsupport.com/s/?language=en_US. They will be able to assist you with this integration issue.
- PayPal_Rich
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