Subscriptions

Michael303
New Community Member

I am trying to cancel a yearly My Life account renewal and they said I need to change the 'subscriptions' status at PayPal to do this. I cannot seem to figure out how to do it. My Life said there is a subscriptions tab under the history tab but I don't have it. Can anyone help?

Thanks.

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1 ACCEPTED SOLUTION

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sandypurins
Advisor
Advisor

The following response is from the PayPal Help Center...

How do I cancel a recurring payment, subscription, or automatic billing agreement I have with a merchant?

  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click My Preapproved Payments in the Financial Information column.
  4. Click View the Agreement next to the merchant agreement you want to cancel.
  5. Click Cancel or Cancel automatic billing and follow the instructions.

https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help

 

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4 REPLIES 4
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sandypurins
Advisor
Advisor

The following response is from the PayPal Help Center...

How do I cancel a recurring payment, subscription, or automatic billing agreement I have with a merchant?

  1. Log in to your PayPal account.
  2. Click Profile at the top of the page.
  3. Click My Preapproved Payments in the Financial Information column.
  4. Click View the Agreement next to the merchant agreement you want to cancel.
  5. Click Cancel or Cancel automatic billing and follow the instructions.

https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help

 

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PayPal_WarrenG
PayPal Employee
PayPal Employee

Great post sandypurins!   This is a perfect answer!  Thanks for your help!

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carpediem08
New Community Member

I'm attemtping to cancel a recurring payment and the only link I can find on the "details" page is one that says "cancel" howvever, when I click on it, I'm asked if I want to cancel my profile. I've gone to all the 3 links, e.g., recurring billing, and the other two and am unable to cancel my recurring billing account.

 

What do I do now?

 

Thank you.

 

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ctakim
New Community Member

Yikes, that was not easy to find. I think they purposely make it hard for you to cancel your subscriptions. I am close to canceling my PayPal account because of this. 

 

Y'all need to make your site more user friendly.

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