Changed my address, bank and CC---PP is acting weird

[Wish-I-Knew]

So I moved, changed address, bank, CC, and posted, verified, and confirmed all this with PP.  Now my buyer can't do a credit card purchase, and the debit card they were offering me just a week ago has been denied.   Nothing has changed in my ebay, I still have 100% seller feedback, and and no disputes.  What's up??

[sandypurins]

1) What error message does your buyer receive when he tries to pay?

2) Did your email address also change?

[Wish-I-Knew]

I haven't changed my email address.  She just says it tells her that she cannot use her credit card for her purchase.  I checked all my settings and preferences and it is the same; it shows how the charge will appear on the statement, etc.  I am completely verified and have not had this complaint before.   Is it her credit card that's the problem?  I wonder because I didn't get any kind of notification or anything.
Thanks

[Wish-I-Knew]

Oh, and one more thing.  I was pre-approved for my Paypal Debit Card and I clicked on it today and it said I was declined, but could re-apply in 30 days.  Is this related to the address and banking changes?  

[sandypurins]

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@Wish-I-Knew wrote:

Oh, and one more thing.  I was pre-approved for my Paypal Debit Card and I clicked on it today and it said I was declined, but could re-apply in 30 days.  Is this related to the address and banking changes?  

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Most likely yes.

[surplusdealdude · Accepted solution]

All of the actions that you've taken are exactly what a scammer would do if they hijacked your account - you can see why paypal would be nervous.

The buyer's issue with the credit card may have nothing to do with you at all - might be the buyer's problem.

If the problem continues with other people, use the "Contact US" link in your Paypal account to get their phone number and call them.

[sandypurins]

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@Wish-I-Knew wrote:

She just says it tells her that she cannot use her credit card for her purchase.   Is it her credit card that's the problem?

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Your buyer should check to make sure that PayPal has her credit card's correct expiration date. To do this, she should login to her PayPal account, click on the "Profile" tab and click on the "Credit/Debit Cards" link.

If the expiration date is not correct, click on the "Edit" link to enter the correct expiration date.