What happens if the seller does not sign for a returned item related to a claim?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
We made a purchase and immediately afterwards, the seller's account was removed from Ebay. The product was faulty and we now have a claim underway. There have been no responses from the seller to any requests. Now, I can see from the tracking information that the parcel delivery for the returned item has been attempted, but no one accepted it.
What happens if they don't accept it on the second try?
Thanks,
AAMom23
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
AAMom23 -
Welcome to the boards!
Generally when this happens, PayPal will send a notice to the seller asking them to pick the item up from their local office. They usually allow three days for the seller to do so; in either event, it results in a refund to the buyer if the claim has arrived at this point. I would say it's just a matter of time, at this point.
Thanks!
Adrian
Did my post solve the issue? If so, please accept it as a solution!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Re-occuring problem with purchase after the resolution process complete - in My PayPal account
- Improvements to the Community Forums in My PayPal account
- What fraud protection does seller have? in Security and protection
- Refunding customers return shipping costs in My PayPal account
- Deposits made by paypal, but I still can't confirm my bank account in My PayPal account