Q: What’s the PayPal Community Help Forum?
A: It’s a place where PayPal members can ask questions, share experiences, and discover new ideas about topics related to PayPal. Whether you’re new to PayPal or a seasoned member, you’ll find useful information on a wide range of topics.
Q: Where do I find the PayPal Community Help Forum?
A: You can find the PayPal Community Help Forum here. Or, click Ask the Community on the Contact Us or Find help in the PayPal Community Help Forum on the Help Centre page. If you want to add your comments or share your ideas, you’ll need to log in using your PayPal email address and password.
Q: How do I log in to PayPal Community Help?
A: Log in to your PayPal account and click Ask the Community on the Contact Us or Find help in the PayPal Community Help Forum on the Help Centre page. Or go directly to the Community Help Forum and log in using your PayPal email address and password.
Q: How do I start a new discussion topic?
A: It’s easy to start a new topic - just click Post a topic on the home page and complete the form.
Q: How do I find a topic?
A: In the Community Help Forum, just enter your search information in the box and click Search.
Q: How do I post a new message or reply to a topic?
A: Click Contribute under My Settings. . You’ll find topics with no replies as well as hot topics. You can also respond by clicking any link under Most active discussions. Click Reply to topic to add your post your message.
Q: What do I do if I see a topic that’s incorrect or inappropriate?
A: We actively review the forum, but we also appreciate feedback from members.
Here’s how to contact a moderator:
- Click the topic and select More options.
- Click Flag for a Moderator.
- Complete the form and click Notify Moderator.
Q: How can I help if I know the answer to a question posed by another member?
A: Our community is all about sharing information with each other. You’re encouraged to answer questions to help other members. Just make sure you don’t ask for or provide account information.
Q: What if my question doesn’t fit into one of the forum categories?
A: If you’re not sure where to post your question, you can post it as a general topic.
Q: What information should I share in my post if my question is specifically about my PayPal account?
A: Don’t share account details like passwords, bank account information, and credit card information on the forum. A PayPal representative will follow up with you if they need more information to answer your question. (They’ll contact you at the email address or phone number associated with your PayPal account, so you don’t need to provide your contact information.)
Q: Are there PayPal employees on the forum?
A: Yes, you’ll find PayPal employees on the forum. PayPal employees are identified by the PayPal logo next to their user IDs.
Q What are the policies for interacting on the forums?
A: You can read the details in the Community Help Forum policy.
Q: Why was my post deleted or moderated, or why was I suspended?
A: We actively review the forum and remove posts that are against PayPal policies. Depending on the circumstances, we may suspend users for violating the policies.
