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what happens to the payment?

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Contributor

what happens to the payment?

Dear All,

I paid for the product through a PayPal seller from Ebay and he deleted that product immediately after payment. I didn’t get the product and I complained to Ebay customer support and they referred me to you

3 REPLIES 3
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Esteemed Advisor

Re: what happens to the payment?

@OneStore 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: what happens to the payment?

I paid for the product. After that, the seller closed the account on Ebay and the item was "deleted". I contacted Ebay and they told me to contact PayPal support. The site says that the payment is pending, as well as on PayPal. I can't cancel the payment, I don't know why. The cancel option is not written to me. He is a scammer on Ebay. Please, help me

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Esteemed Advisor

Re: what happens to the payment?

@OneStore 

 

If its pending then the seller has not been paid yet, the most likely reason is that they have made a mistake entering their email address on their auctions, that is quite common as 1 typo would cause a payment to be pending.

So if the typo caused the email address to be invalid then you would have a cancel option.

But if the typo caused the email address to be changed to another one then if it can't be claimed by the seller it would time out 30 days post payment.

IF it changes to completed then you would be able to open a dispute for non receipt of item.


Advice is voluntary.
Kudos / Solution appreciated.