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scammed on e bay still awaiting refund

Contributor

scammed on e bay still awaiting refund

Hi 

I bought an item on e bay and paid with paypal 

within 30 mins e bay e mailed me and said the seller and the item has been removed 

and my purchase has been cancelled 

e bay have contacted paypal  and said a refund will be issued to my account 

I am still waiting for this refund 

as I wish to buy the same item from a trusted seller on ebay 

and have it in time for Christmas 

you would imagine that paypal could speed things up  knowing that ebay have explained the situ to them 

very very frustrating and takes the good out of everything 

 

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10 REPLIES
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Volunteer Advisor

Re: scammed on e bay still awaiting refund

@crochetchick

Is the item/order wiped off of your purchase history?

 

Is there a refund transaction showing in your PayPal account for the payment? The length of time it takes depends on how the payment was funded.

 

If funded by bank payment, it takes 3-5 business days after refund is marked completed and goes in your PayPal balance.

If PayPal balance, it should be instant and in your PayPal balance.

If credit/debit card, it takes up to 30 days and refunded back to your card.


Kudos are greatly appreciated. Smiley Happy
Contributor

Re: scammed on e bay still awaiting refund

hi

item is still showing in paypal

opened a case with ebay  { which they looked at and agreed a refund }  then closed the case 

case with paypal is still open 

says awaiting to hear from seller 

this seller had no feedback and no previous sales record with e bay 

e bay closed the sellers account  and promised me a full refund 

item was paid for by my paypal balance 

still no refund as of yet 

Contributor

Re: scammed on e bay still awaiting refund

What a total disaster this is , both on ebays and paypals  behalf 

I am still awaiting a refund and time is running out for delivery of a new purchase before christmas

very very disappointed in it all 

e bay promised a full refund within 24 hours    that time limit has come and gone 

its a simple situ . as explained before 

the buyer does not exist , e bay closed their account and removed them from their site 

e bay contacted paypal about this matter 

yes I am still in the cold over this . where is my money  ????

buyer protection ?   hmmm I wonder , after several mails etc etc   still nothing 

not a great scenario at all 

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Volunteer Advisor

Re: scammed on e bay still awaiting refund

@crochetchick

 

Have you escalated the dispute to a claim?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: scammed on e bay still awaiting refund

Hi 

Thank you for the reply 

how do I bring it to the claim stage ?

also e bay said they had informed paypal to refund me ?

its just a nightmare 

 

Annette

Volunteer Advisor

Re: scammed on e bay still awaiting refund

@crochetchick

 

https://www.paypal.com/uk/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822?app=search...


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: scammed on e bay still awaiting refund

Hi 

it is only giving me two options  

  CANCEL  CASE   or  CHANGE CASE TYPE 

there is not an option to escalate to a claim 

totally frustrating 

Volunteer Advisor

Re: scammed on e bay still awaiting refund

@crochetchick

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: scammed on e bay still awaiting refund

HI 

Ok my case is closed as the seller does not exist 

I have sent paypal a message and asked them to refund my money within 24 hours

this should have been done last week according to e bay 

if my refund does not come into my account 

I will take LEGAL ADVICE

totally fed up with the situ  and the response for both parties 

its pass the buck time . so much for buyer protection ?

where is my money ? who has it ?   but where is my refund ?

I will try add a copy of the chat with ebay 

I am running out of time to buy items for Christmas { thanks paypal }

this is a simple situ    that should have been resolved quickly 

 

annette