refund

annon_user
Contributor
Contributor

I filed a case on ebay and won. ebay said they sent me a refund. When I go to my activity page, I see a transaction that said payment received from ebay in the refund amount, but it does not say where the payment is going to. I do not see the refund transaction in my activity page, but when I click on the original purchase, there is a link to the refund transaction that says it is going back to my credit card, but I don't see this transaction when I go on all my transaction page. Is there something wrong with my refund?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@annon_user 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212



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kernowlass
Esteemed Advisor
Esteemed Advisor

@annon_user 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212



Advice is voluntary.
Kudos / Solution appreciated.
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