refund for online course from US

thanga157
New Community Member

I have registered on the 4-week trial course on shaw academy and before the trial period, I cancel the course but still, they have taken the payment. I try to cancel again still the account is active. I follow the procedure and cancel the course it says you will receive a confirmation email but I didn't receive any.

I try to contact the course academy but no response. It is a new type of scam that takes money without authorization. can anyone help me   

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@thanga157 

 

Check if you had a subscription set up...


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


Advice is voluntary.
Kudos / Solution appreciated.
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temp20200602
Contributor
Contributor

Shaw Academy is scamming hundreds (maybe thousands) of us like this.
I don't understand why PayPal are letting them carry on.

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