received my payment but it is not converting to PHP

[ppajeon]

im new to paypal. i am supposed to cash-in my balance via gcash since i do not have a bank account yet.

however when i try to cash it says "0.00 balance" i currently have $4/₱219 in my balance but whenever i view

details my USD balance is $4.18 and my PHP balance is ₱0.00

pls help, i need this money.

[insas]

I am guessing you want to cash-in in PHP? If your balance is showing as $ you might try exchange to PHP first and then try again. Click on ‘Wallet’ then go to your $ and click three dots and press ‘convert currency’ choose pesos.