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"accept the Direct Debit Mandate" problem when connecting bank account with paypal account

Josescaf
New Community Member

"accept the Direct Debit Mandate" problem when connecting bank account with paypal account

Hi everyone!

I am experiencing this problem when i am trying to connect my bank account with my paypal account... After verification process is done, it asks me this:
"To pay at checkout with this bank account, you’ll first need to accept the Direct Debit Mandate. Complete setup"

Then i push on COMPLETE SETUP and it shows me this error message:

"PayPal: Internal Error
We're sorry. We're not able to process your request right now. Please try again later.
Return to Home"

It's several days that it is doing like that.

Did anyone experienced something similar? Have you got a solution?

THANK YOU FOR HELPING!

9 REPLIES 9
rrice
Contributor

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

Hi

 

Did you ever resolve this issue, I can't get through to customer services and the email just returns with 'how to validate your bank account'  Therefore no one is reading the emails, it seems to be an automatic service.

davidmo
New Community Member

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

Hi all,

 

I have the same issue here. Anybody found a solution? 

 

Thank you

Dat_Boy_Angel
New Community Member

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

I'm currently experiencing the same problem if anyone has found a solution it would be much appreciated.
MichalisM
Member

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

Same problem for several days! Anyone found a solution to that?
Stefanos13
Contributor

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

Same goes here. Tried to add my second bank account and i get the same error. Basically at first i get a white page -nothing happens- and as soon as i hit the reload page button the error pops up

meowmeow83
Contributor

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

me too, I have sent two emails to support and received no response in more than a week.

meowmeow83
Contributor

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

Same problem. I sent to support emails but no response until I sent a customer complaint message, and then one of my original messages was replied to saying there was a technical issue and it's being looked at, that several users have this problem, but they have no time line on when this will be fixed. They said to just keep trying again. It's pretty clear they are under resourced and facing bigger issues if this has gone unfixed for so long.

 

Toshiwoz
Contributor

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

As of 29 Jan 2021 it's still happening.

It would be great if this is solved before the end of this COVID-19 crisis, without PayPal I can't receive most of my payments and have to spend more to actually get my money.

yr4
Contributor
Contributor

Re: "accept the Direct Debit Mandate" problem when connecting bank account with paypal acc

As of June 2020 this is still happening, i can't buy any items on ebay due to this, please fix this soon...