"This card is not accepted. Please use a different card."

andreeadanaila
Contributor
Contributor

Hello. I have sent this message to customer help but I seem to get no response and it's been two days already.
The problem: I can't link my MasterCard credit card to PayPal, as I get the error: This card is not accepted. Please use a different card.
Notes: I have received this credit card LAST YEAR, and I have not used it on ANY other PayPal accounts, nor has anybody had access to it.
Note2: I have deleted my old account, hoping that this would solve anything?? -no credit card was EVER linked on it- I reopened the account, with the same e-mail, same phone number, and I still receive the same error when I try to link my card.
Note3: I visited my credit card bank this morning and I had them do a check. There is no issue with the card itself.
I looked for a problem fixer online, and I found many people dealing with this kind of problem. Only that in my case, I have never used this credit card on any paypal account, so I don't see why it would need reseting
 I've sent a message to PayPal customer help 2 days ago and as of today, I got no reply. I even tried to reach them through a Facebook message, and nobody seemed to give a dime. There is so little information regarding what you should do in such cases, and there is so little support of the PayPal staff. I cannot call customer help, as I live in Romania and I don't know wether or not these calls cost anything. I gave them my phone number through the message. Should I expect them to call me? What is there to do in such situation? 
 Note 4: No, I cannot use "another" credit card - I just have this one.

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52 REPLIES 52

wanjala_moses
New Community Member

Me too..am going to try loading some money in the account then try linking again to see if it works out.

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miloshija
New Community Member

I have Visa Card and I'm from Eastern Europe and ofcourse I have the same issue as dude from Romania! 😄


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net2money
Contributor
Contributor

I am from morocco and i have the same problem

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andreeadanaila
Contributor
Contributor

If it says that your credit card can't be linked, MAKE SURE you have AT LEAST 3 euros on it. Paypal will take a small fee for their services (???) from your credit card. If your card is empty, the account will not be linked.

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jsin65
Contributor
Contributor

Thanks a lot for this. Now I know what solution to look for.

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pdemaers
Member
Member

My card as an available balance of over 2000 euro and I still get the "This card is not accepted. Please use a different card." error. Went to the bank yesterday and card is fine. It does work for other online purchases using the card directly. This is a major showstopper for using PayPal as a viable payment method for me.

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mohamed01
Member
Member

salam 5oya wach lgiti l7le l mochkil ta3 ta ana 3ndi nfss lmochkil ana dayr BMCE (:


@net2money wrote:

I am from morocco and i have the same problem


 

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Leka78
Contributor
Contributor

Rly guys put 2 euros and card will be accepted. Work for my card. I am for Serbia.

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Stefmil
New Community Member

U kojoj banci imas racun? J imam kartice iz OTP i iy Komercijalne banke i ni jedna ne funkcionise.

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JossiasMiguel
New Community Member

I have got the same problem, and im from Mozambique plz someone can help me to solve it???

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