"Money is waiting for you" "accept money"

[qr0822]

so right now in my paypal summary I have some money in the "money is waiting for you" and under it it says "accept the money". After I click on it it says "good news, you already got paypal cash" and it tells me i can send the money through paypal etc. but when i try sending money i cannot use the money in the account and have to use my own card. I also have no way of transfering the money out. So its basically just stuck there with no way I can touch it... anyone got a solution?

Thanks!

[sharpiemarker]

@qr0822 

Looks like you'll have to contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US if you want to speak to a human or use EMAIL US or CHAT (during business hours).

Call early, during business hours, west coast time to try to get a US rep. 

Or private message via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal