New to the community? Welcome! Please read our Community Rules and Guidelines
Chat with our moderator team Wednesdays between 1-2pm PT (4-5pm ET) and Fridays between 4-5pm GMT. Learn more in Community Events
I've been on hold with PayPal's phone line for nearly an hour and a half, so I figured I should test other channels.
I used a third party site to exchange my bitcoin for money sent via PayPal - I've done this before with no issue. However, about a week ago I was sent the money & promptly had it taken away, the sender claiming their account had been hacked. This put me about $500 in the negative, and Paypal gave me no option to respond. To get my balance out of the negative, I did the same process again, with a different person. They sent the money, I received it, and it was almost immediately taken back. I received an email saying "We've found a potential problem with the payment detailed below. For your protection, we have reversed the transaction."
The person that sent it maintains that they weren't the ones to cancel/refund the transaction, and the dispute page gives me less information than I started with. As I near 80 minutes on hold, I'm desperate. Any suggestions? Explanations? Should I just close my account and switch to something better? I'm at a loss.
You were already in negative balance so paypal were not going to risk a second transaction going the same way in case you don't pay them back again.
Ways to clear a negative balance.
1. Transfer funds from your bank account via "add funds" .
2. Get a mate or family member to send you a payment to your paypal via the friends / family option (as long as they don't fund it with a card there is no fee).
3. Via a card over the phone with paypal.
For Christ's sakes. Well, thank you nonetheless. I'm assuming I should probably give up on the phone call to them then?
By all means call, they 'may' reconsider letting you do that sort of transaction but I am not really hopeful, good luck.