payment on hold

afeeraumar
New Community Member

I am working as an SEO. I give my service to someone and he pays me through Paypal. But my payment on hold and I got a message in the transaction is that "You have recently updated your shipment information. You’ll get your money within 1 day of delivery". Please resolve my issue.

Login to Me Too
2 REPLIES 2

shan06
PayPal Employee
PayPal Employee

Hi @afeeraumar 

Thanks for contacting PayPal community!

I'm sorry to hear that payment is on hold. It depends on the payment type selected by the sender and you can check this article 

I hope this was helpful!
Shantha

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@afeeraumar 

 


Try marking the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner ie 7 days after the buyer verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.