payment on hold

[evamedrano103]

i sold an item on depop and my buyer has received their item but my money is still on hold. why is my money still on hold and how can i receive my money?

[sharpiemarker · Accepted solution]

@evamedrano103 

Sellers/recipients do this to get money sooner (may not be available for some countries):

 1. Click Activity at the top of the page.

 2. Find and click the original payment for the item or service.

 3. Click Add Tracking Info.

 4. Select an order status.

Note: PayPal releases funds 24/48 hrs from delivery confirmation with courier by PayPal, if tracking info is provided in the transaction.

Then ask buyers/senders to “confirm receipt” to release funds (may not be available for some countries):

 1. Log on to PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm that you received the order.

***Not all transactions require receipt confirmation.

If buyer does not take action to confirm receipt you may have to wait up to 21 days for PayPal to release the funds.

You can also contact customer service and ask them to manually confirm delivery and release funds. Please allow 24/48 hrs for request to process:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal