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payment on hold when my item was already sent out?

aaliyahromero
New Community Member

payment on hold when my item was already sent out?

hi so my payment was on hold and said you’ll get you money within a day of delivery but the item was already delivered and i’ve never got my money . i’m very confused idk what to do
1 REPLY 1
kernowlass
Esteemed Advisor

Re: payment on hold when my item was already sent out?

@aaliyahromero 

 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.