payment on hold even if client has received his service
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clients have come to my place, left... and I still can't be paid because payment is on hold.
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Funds Availability
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If you are experiencing delayed funds availability, here are some shipping tips that may help you get your payment sooner:
- Add tracking information: If you provide tracking information from one of PayPal’s supported carriers in the transaction details page, your payment should be available 1 day after PayPal can confirm the delivery date.
- No Shipping Info: If your item doesn't need to be shipped (e-books, piano lessons, hotel stay, paint job, writing project, baby sitting, etc.), mark the order as Processed and provide the required details.
- Buyer confirmation: A buyer will receive a notification email once you've uploaded the tracking number. When your buyer confirms they've received the item, the payment will be released immediately. (You can also ask buyer/sender to confirm receipt sending them the steps below.)
Here’s how (These options may not be available for some countries):
Seller/Recipient: Add tracking information, FIRST:
1. Click Activity at the top of the page.
2. Find and click the original payment for the item or service.
3. Click Add Tracking Info.
4. Select an Order Status: Processed (for virtual goods or services) or Shipped (with or without tracking info).
Then ask buyer/sender to confirm receipt (option may be available within or after 48 hours):
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
Note: Not all purchases require receipt confirmation.
If buyer does not confirm receipt then PayPal will release the funds after 21 days. Occasionally a payment will be held longer if it is a high risk transaction involving high value payments, electronics, event tickets, jewelry, luxury brand name merchandise. You can request that PayPal manually release the funds by reaching out: click HELP at the top menu, click "Message Center" under the search bar, or just click the "Bell icon" of your PayPal account.
Kudos & Solved are greatly appreciated. 🙂
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