payment is on HOLD but the buyer has been charged for it

[Mansik11]

I have shipped my order but it has no tracking information because it was a VIRTUAL service, and my buyer says he has not received any mail to confirm the shipping. Now my payment is on HOLD but the buyer has been charged for it.

[S_Ameen]

Hi @Mansik11 

I am sorry to know that the payment is on hold. In this situation, you can inform the buyer to confirm the receipt from their PayPal account using a web browser from  a computer after 48 hours of sending the payment. Here is the link for the USA region https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176.