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I sold an item, it has been delivered for over two weeks, and yet they are still holding my money. they have tracking number but yet no payment. also can someone tell me how to speak to someone? this is pathetic with no one to call.
Are the funds showing in your paypal account balance but on hold or pending OR not showing in your paypal balance at all but you got email to say send tracking etc?
Funds are normally released when any tracking number viewable online shows as delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If that has all been complied with correctly then contact c.s. and ask them to release the funds manually for you.
Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is also randomly available.
Also you have the option to send customer services a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.