only some of my money showing up in balance from a payment received..

jssassystyles
Contributor
Contributor

hi I have a question,

someone sent me a payment for $16. I paid a .76 fee. but only $10 is showing in my balance instead of $15.24. Does anyone know why I only received the $10 instead of the amount I was supposed to receive? 

I didn't have a negative balance before payment. so not sure why I didn't get the full amount?

thanks for any help!

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jssassystyles 


Have you bought anything and paid for it via paypal since the payment went in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyers payment rather than your normal funding source.


Advice is voluntary.
Kudos / Solution appreciated.
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