cancel
Showing results for 
Search instead for 
Did you mean: 

my money not recorded in my account loath to send goods

Highlighted
Contributor

my money not recorded in my account loath to send goods

I am loath to send goods unless my money is paid or recorded

 

Joe <removed>

2 REPLIES 2
Highlighted
Esteemed Advisor

Re: my money not recorded in my account loath to send goods

@edi4me 

 

Is money not showing up at all, then yes, do not ship. Is money showing up but put on PayPal hold? If its a PayPal hold:

 

Sellers/recipients do this to get money sooner (may not be available for some countries):

 

 1. Click Activity at the top of the page.

 2. Find and click the original payment for the item or service.

 3. Click Add Tracking Info.

 4. Select an Order Status.

 

Note: Funds are released 24/48 hrs from delivery confirmation with courier by PayPal, if tracking info is provided in the transaction.

 

Then ask buyers/senders to “confirm receipt” to release funds (may not be available for some countries):

 

 1. Log on to PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm that you received the order.

 

***Not all transactions require receipt confirmation.

 

If buyer does not take action to confirm you may have to wait up to 21 days for PayPal to release the funds if there is no tracking info. Otherwise, contact customer service and ask them to manually confirm delivery and release funds should there be a delay in confirming tracking info by PayPal. Please allow 24/48 hrs for request to process:

 

  1. Log on.
  2. Click HELP at the top menu.
  3. Scroll down and click CONTACT US.
  4. Scroll down to click CALL US or other contact options.

Kudos & Solved are greatly appreciated. 🙂
Highlighted
Contributor

Re: my money not recorded in my account loath to send goods

Tracking apparently is not available from Hermes until parcel dispatched. I have sent PayPal other proofs, they have not responded.

How do I get my money back from Hermes for cancelled delivery?

 

Joe