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my money is on hold

SOLVED
kartikp
Contributor

my money is on hold

So i sold an intangible item and gave it's tracking id and clicked order processed and submitted now it says "You have recently updated your shipment information. You’ll get your money within 1 day of delivery." but i've already delivered the item!!! what should i do? i think i messed up...

 

1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: my money is on hold

@kartikp 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
kernowlass
Esteemed Advisor

Re: my money is on hold

@kartikp 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you have received the funds for a service no tracking number is applicable and Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post