money received

dutchie1
New Community Member

Someone send money and its on hold why?

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1 REPLY 1

PayPal_Cristina
Moderator
Moderator

Hi @dutchie1,

 

Thank you for your post!

 

This is a common industry practice that we implement to help ensure a safe environment for both buyers and sellers. This helps make sure there is money in the sellers account to resolve any issues that may arise such as chargebacks or disputes. The money still belongs to you. It’s just unavailable for use temporarily until we are sure the buyer has received the item or service they ordered in the condition promised and it is possible to speed up the process adding the tracking number to the transaction.

 

For more information, visit our "Help Center".

 

I hope this helps.

 

Cristina

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