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money pool

suraj3445
Contributor

money pool

hi

my account is blocked since 10months. i have a balance of EURO 300 in my money pool. I cannot withdraw this money. I had called customer service almost every week. Every time they say it will be okay in 72hours. I am getting this same answer since 3months. But still i cannot withdraw the balance amount from my Moneypool. Hope this issue can be solved as soon as possible.
suraj

1 REPLY 1
kernowlass
Esteemed Advisor

Re: money pool

@suraj3445 

 

Is the account in your legal name and are you over 18?

Do you have a linked funding source to withdraw the funds to?

Why is the account 'blocked' is it some sort of limitation?

You have a German account so do you live in Germany? 


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Kudos / Solution appreciated.