issues withdrawing cash

Twall1
Contributor
Contributor

How's it going folks! So basically my issue is that when i try to withdraw money from my account it says "You've exceeded your withdrawal limit. Please increase the limit and try again." - the odd thing is I've never withdrawn any cash from my account ever!

 

"Increase the limit and try again" is highlighted so naturally I click on it. When I do it takes me to a page "Get Verified and Lift Limits" 

It states "Your account has a receiving limit. To remove this limit complete the steps contained in the table below." To make the situation even more peculiar there's only two steps but they both have a green check mark along side of them and they're crossed out, which means they're completed! 

 

Any help is greatly appreciated!

 

 

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Twall1 

 

What funding source are you trying to withdraw to?

Also is that funding source confirmed with the 4 digit code sent to your statement when you added it?

Have you got a back up card linked and confirmed to your paypal account as well?

Lastly is the name and billing address of the funding source exactly the same as your paypal account?


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Kudos / Solution appreciated.
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Twall1
Contributor
Contributor

I'm trying to withdraw it to my personal bank account. The account has been set up, and confirmed. No, I do not have a back up card set up, and all the billing info matches up.

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PayPal_paula
Moderator
Moderator

Hi @Twall1

 

If you have a receiving limit and you are seeing green ticks it may be that we have requested additional information. I would check to see if you have received any emails from us requesting additional information as this would explain why you are not able to use your account normally. 

 

I hope this helps, 

Paula 

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