i am confused

[mikalina]

I don't understand how was i supposed to 'escalate' my claim and what happened with it, now apparently i don't have the money nor does the person who was supposed to send me the product, so where is the money?

[sharpiemarker]

@mikalina

Go to the Resolution Center to look for the open case, click View and there should be a button or link that says "Escalate..."

To learn more about our dispute process, look for the “How to Dispute a Transaction” tutorial in the Resolution Center.

If you opened a dispute the funds are being held by PayPal. If you do not see an escalate button, maybe you already escalated to a claim?

You can contact customer service for further assistance:

Click "Help" at the top menu, then scroll down and click "Contact Us" and then select the phone option.