how to get a payment thats been on hold for 10 days already

[NatashaDell]

on the 2nd of april i received a payment from china for teaching,ive never used paypal before. but have verified it to my bank card,but the payment is still on hold 10 days later? have i done something wrong,how do i get my money?

[PayPal_Ayesha]

Hi @NatashaDell

Welcome to our Community help forum and thank you for the post.

I am sorry to know about the fund's availability hold. Holding some money for a specified amount of time is a common industry practice that we implement to help ensure a safe and secure environment for both buyers and sellers. By releasing some money after 21 days, we help reduce any potential negative impact on our buyers. Please check this article to have the funds released sooner. 

I hope this information is helpful.

Ayesha.