help, Rejected widrawal

uudz
New Community Member

hello, i really need help my names only consist of 1 word as on my id and another document, it's common in my country but paypal require to fill both first and last name wich i dont have so i split my name into 2 words bot in my paypal account and my bank account but when i wdraw my money, i've got email that says my widrwawal rejected because invalid bank information now what i have to do

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1 REPLY 1

PayPal_DerrickD
Moderator
Moderator

Hi @uudz,

 

We do have a solution for this. You'll want to contact customer service and request a name change. Instead of inputting an actual last name, we can simply input a period"." for your last name to help with your bank withdrawals. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this helps!

 

-Derrick

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