hello i need help

LennoxGmullah
Contributor
Contributor
Please help solve this.I have updated everything but still I'm seeing this. New PSD2 Regulations change the way you log in with PayPal. If your mobile number isn’t up to date access will be disrupted. Please check your Profile now.
Login to Me Too
4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@LennoxGmullah 

 

Have you added a mobile phone to your paypal account and if so have you verified or confirmed it?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

LennoxGmullah
Contributor
Contributor
Yes I did and my phone number maybe on the verification part I never did it cos I never saw it.How can I do that?
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@LennoxGmullah 

 

How do I confirm my mobile phone number with PayPal?

 

 

When you add your mobile number to your PayPal account, we send you a text message with a confirmation code. Enter the code in your PayPal account to confirm your mobile number. For security reasons, the code expires in 15 minutes.

To resend the code from a web browser:

  1. Go to your Settings page.
  2. In the Phone section, next to the number you'd like to confirm, click Confirm.
  3. Click Resend confirmation code. When you receive the code, enter it and click Validate.

To resend the code from the PayPal app:

  1. Tap the Settings cog in the top right corner.
  2. Tap Personal Info.
  3. Tap Phone Numbers.
  4. Tap the number you want to confirm, then tap Resend confirmation. The code can only be entered on a web browser.

Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

LennoxGmullah
Contributor
Contributor

i have done all this but still  i see this message "

  Oops, the withdraw could not be completed.

The transaction could not be processed. For more information please contact PayPal at https://www.paypal.com/ke/selfhelp/home.

 

 

then when i open the link i see this .......New PSD2 Regulations change the way you log in with PayPal. If your mobile number isn’t up to date access will be disrupted. Please check your Profile now.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.