eBay hold

[Clharris88]

I just Sold an iPhone 11 on eBay and my PayPal account says I have a hold and limited restrictions. It’s asking for my ID and original receipt.I submitted the documents. Why and is this normal? When will I be able to get my funds? Thank you

[sharpiemarker · Accepted solution]

@Clharris88 

Yes, PayPal does restrict accounts to ask for ID and information on item you are selling. They want to make sure it didn't fall off a truck.

Sellers/recipients do this to get money sooner (may not be available for some countries):

 1. Click Activity at the top of the page.

 2. Find and click the original payment for the item or service.

 3. Click Add Tracking Info.

 4. Select an Order Status.

Note: Funds are released 24/48 hrs from delivery confirmation with courier by PayPal, if tracking info is provided in the transaction.

Then ask buyers/senders to “confirm receipt” to release funds (may not be available for some countries):

 1. Log on to PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm that you received the order.

***Not all transactions require receipt confirmation.

If buyer does not take action to confirm you may have to wait up to 21 days for PayPal to release the funds if there is not tracking info.

Otherwise, contact customer service and ask them to manually confirm delivery and release funds should there be a delay in confirming tracking info by PayPal. Please allow 24/48 hrs for request to process:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/PayPal/

Facebook : https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

[Clharris88]

Thank you!