eBay funds on hold

[TheSammy2010]

I've received a payment but it's on hold. I used PayPal to print the postage with tracking and the buyer has left feedback but PayPal won't release the money. When I try to add the tracking number it throws an exception "we're experiencing technical problems" and I can't get past it.

[kernowlass]

@TheSammy2010 

Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'.
If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds.
Feedback does not count for payment release.

Normally for Ebays hold funds are released when tracking shows the item as delivered + 3 days (if you use Ebay / paypal postage).
Info in this Ebay link below about Ebays hold.

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4...

[TheSammy2010]

eBay isn't holding the money thou. They said it's been released. But then PayPal keeps giving the error

[kernowlass]

@TheSammy2010 

Then your best bet is to contact customer services...

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.