eBay account suspended and payment on hold

Sb201989
New Community Member

Hello Could anyone please help? Is the onus on eBay or PayPal to release my payment on hold (my account is suspended)? I have contacted both and each say it is the responsibility of the other! Thanks

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1 REPLY 1

PayPal_david
Moderator
Moderator

Hey Sb201989.

 

Welcome to the Community!

 

There are a few possibilities depending on why the funds are being held. If your funds are being held for up to 21 days on your PayPal account, there may be ways that you can access your funds sooner. You can find more information on this through the following link https://www.paypal.com/uk/smarthelp/article/FAQ1377.

 

I hope this helps.
David.

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