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debbiejtimms

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Contributor

debbiejtimms

on 21st May I woke up to an email saying at 1.59am I had bought an item for £179 from Halfords. I had done nothing of the sort.

I tried to contact PayPal but no luck, so sent a message   -- no reply so far.

 

I have now seen the payment has been taken from my account. how do I talk to some one and stop any payments from Paypal in the future?

1 REPLY 1
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Esteemed Advisor

Re: debbiejtimms

@debbiejtimms 


if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.




Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.