authorise bank account - problem with paypal

[Khamphad]

Paypal says they will make two micro-transactions so that you can tell them how much they were, and authorise the account.

In my case, they made four micro-payments and I have no way to tell which two they want me to fill in on the form.

They all have the same timestamp in online banking.

[PayPal_Olivia]

Hi @Khamphad,

I'm sorry to hear that there are 4 transactions. It sounds like the bank may have been added, removed, and re-added. That would cause 4 transactions. If you can determine which two were sent the most recently, those would be the correct two. If you enter the wrong information too many times, it will lock the bank and make it unable to be added. I would suggest not trying more than twice before calling customer service for assistance. Click Contact at the bottom of the PayPal website, then Call us, then log in to get the number.

I hope this helps!

Olivia

[Khamphad]

Four different amounts, all with the same timestamp.

I have no way of knowing which two are the last two.

[PayPal_Michelle]

Hi @Khamphad,

It sounds as though your bank ran them together in a single batch rather than chronologically. In this case, contacting them to ask that they look into their processing to see which two are the most recent. If they are unable to do this, then I would advise contacting our customer service directly so they can assist in confirming the bank manually with the amounts that you have. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.  

I hope this helps and thank you for joining the Community!
 

Michelle 
 

[Khamphad]

I managed to authorise a credit card, so I don't actually need to authorise the bank account any more.

I only signed up to make a single purchase...

[PayPal_Michelle]

Hi @Khamphad,

I'm happy to hear that you were able to make the purchase and apologize for any frustration caused by trying to confirm the bank. In Thailand, accounts can be verified by either confirming a bank or a card, so by confirming the card you should be able to use the account without further issue. If you ever have any questions or need assistance, you're always more than welcome to ask the PayPal Community.

Thank you!

Michelle