Withdrawal error

Mwangij
Contributor
Contributor

After trying to withdraw i am getting the following msg: "Error while processing your request. Please try again or talk to our support team." Im trying after 72hrs and still getting the same error msg. What is wrong??

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Mwangij 

 

To withdraw in Kenya...

You need to be using the services of M-PESA or Equity Bank to transfer funds out of a PayPal account. If unable to get those to work, customer service assistance would be needed. 


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Mwangij
Contributor
Contributor

Not helpful. I already have a bank account and it is not the first time to make the withdrawal. This time round I do not understand what has happened. Every time I try to transfer money from PayPal to my Equity Bank account, I am getting the error message. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Mwangij 

 

ok, if it was not helpful then i won't bother you with further advice.

 


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