Withdrawal Issues

Elvonito
Contributor
Contributor

I'm from Kenya and my account has been permanently limited over the past 6 months. Recently paypal allowed me to withdraw my money but I still cant. I've linked my account with Equity bank nut now the bank cannot access my account to withdraw the money due to it being limited. Same goes for MPESA. Can anyone assist on this?  

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PayPal_Siobhán
Moderator
Moderator

Hi @Elvonito,

 

Welcome to the community and thank you for your post. I'm sorry to hear you’re unable to withdraw your funds. In this type of situation, it's best to give us a call. Once we’re able to verify some information with you over the phone, we’re able to assist in resolving the issue. You can find the number to reach us by going to https://www.paypal.com, scrolling to the bottom of the page and selecting Contact, then clicking Call us. 

 

Hope this helps,

Siobhan

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