Why has it charged £2.75 transaction fee?

Magic-87-King
Contributor
Contributor

Surely PayPal is free for transactions? Why has it charged me money ?

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Magic-87-King
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Contributor

 

I have tried to withdraw money info my bank but it won’t let me says my transaction not processed why ?. 

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10 REPLIES 10

insas
Frequent Contributor
Frequent Contributor
Did you use credit card? Was it an international transaction?
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Magic-87-King
Contributor
Contributor

No it was not a credit card because they Paid me £60 but I seem to have been charged a transaction fee . But it was from Londonderry and I  am in England. 
I have also tried to process another payment of £60  to my bank account but it seems to be not process... do you know how to help with that? 

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insas
Frequent Contributor
Frequent Contributor
Did you receive money for some goods or services you sold? If sender marked this money as a payment for goods or services it could encounter fee. Regarding your £60 withdrawal, what type of issue are you having when trying to withdraw? What msg pops up when you try to transfer to your bank account?
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Solved

Magic-87-King
Contributor
Contributor

 

I have tried to withdraw money info my bank but it won’t let me says my transaction not processed why ?. 

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insas
Frequent Contributor
Frequent Contributor
What type of issues are you having exactly? Are you trying to withdraw and has encountered a withdrawal fee or some other issue?
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Magic-87-King
Contributor
Contributor

I have two issues... 

1} why have they charged me to receive my money?
2} why does PayPal not let me withdraw the money to my bank?

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insas
Frequent Contributor
Frequent Contributor
Did you receive money for some goods or services you sold? If sender marked this money as a payment for goods or services it could encounter fee. Regarding your £60 withdrawal, what type of issue are you having when trying to withdraw? What msg pops up when you try to transfer to your bank account?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Magic-87-King 

 

1.

You pay a fee if you are selling goods or services even if its within the UK.

The only time its free is if you use the friends /family option and fund it from a balance or bank account BUT its against paypal rules to use that option for receiving payments from buyers.

 

2.

Have you withdrawn funds before?
Are you withdrawing to a bank account or debit card?
What error message are you getting?
Have you verified / confirmed your bank account?
Are the funds cleared and not pending?
Are the funds in your countries currency?
Is the bank account in exactly the same name as your paypal account name?
Is any debit cards billing address the same as your paypal account address?


Advice is voluntary.
Kudos / Solution appreciated.
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Magic-87-King
Contributor
Contributor

I still had no one explain to me the transaction fee of £2.75 why has this been taken and how do I get the money in my account please. 

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