Where to get missing top up help?

jasonycw
Contributor
Contributor

Top up transfer is not showing up in my wallet. I sent money from my bank on 1st September 2020 and it's still no show up in my wallet or being refunded after over a month.

 

This happens a lot this year and only 4 of my 10 transfers showed up in my wallet

 

And I had asked in message center, but the bot keeps closing my conversation for a week and said

Messages are worked in the order they’re received and we’ll send you a notification to your app, PayPal account, and email you when we reply. Thank you.

This conversation has been closed.

 
And then recently

> I'm sorry, but no Customer Support Agents are available at the moment. Please try again later or browse the PayPal Help Centre for answers to frequently asked questions.

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