Where is the money I received?

[Abdul1231]

Hello. I have recently been paid £20 and had received an email saying that the transaction was successful and I had checked my pay pal account and the money was there however after a while it disappeared and it didn't transfer to my bank account. Could you please help me with this matter?

[kernowlass]

@Abdul1231 

Have you bought anything and paid for it via paypal since the payment went in??

The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.

To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie buyer payments rather than your normal funding source.