Where is my money

[Emmastew]

I've sold my first item on eBay.  I've received an email notifying me that the buyer has paid (email from paypal titled "Notification of payment for item numberXXXX").  I have completed the email address confirmation process by clicking on the link and entering my password as instructed but when I log in to my account the money is not there.  Where is it?!? How do I get it!?!? 

[sharpiemarker · Accepted solution]

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@Emmastew wrote:

I've sold my first item on eBay.  I've received an email notifying me that the buyer has paid (email from paypal titled "Notification of payment for item numberXXXX").  I have completed the email address confirmation process by clicking on the link and entering my password as instructed but when I log in to my account the money is not there.  Where is it?!? How do I get it!?!? 

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https://www.paypal.com/uk/smarthelp/article/how-can-i-tell-if-an-email-is-genuinely-from-paypal-faq2...

Is there a PayPal Hold?

https://www.paypal.com/uk/smarthelp/article/how-can-i-prevent-ebay-payments-going-to-my-pending-bala...

[Emmastew]

Thanks but this doesn't resolve my query. I believe the email is genuine and I can't see anything anywhere in my account that says that I have a pending payment. Why is my account balance zero when I've received an email from PayPal clearly telling me I've been paid?!? Confused!

[kernowlass]

@Emmastew

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down under ''postage'' and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


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